FAQ

Frequently Asked Questions

Payment
Get help with payment

We accept Visa®, MasterCard®, American Express®, and Crypto. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

If you encounter any issues with your payment, please Create Support Ticket here include with your invoice number, and we will resolve the issue promptly.
Cancellation & Return
Get help with cancellation & return

Once a domain is registered, it becomes non-refundable, as it is already registered on the internet..

However, if you wish to cancel your domain before the registration process begins, please contact us via email or live chat immediately after making the payment.

If the registration has not been initiated, we will refund the payment to your original payment method.

Domains
Domain Registration and Management

If you’ve enabled auto-renew, your domain will automatically renew before its expiration date, typically a few days in advance. If auto-renew is not enabled, you’ll need to manually renew the domain each year.

Yes, you are welcome to transfer your domains to us.

If you are thinking about transferring a domain away from us, please reach out in advance, as we may have a special offer for you.

If you wish to transfer your domain to another registrar, simply email us with your domain name, request a transfer code, and include the reason for the transfer. Please ensure that your domain is unlocked before initiating the transfer.

Updating DNS settings typically takes anywhere from a few minutes to 48 hours to propagate across the internet. The exact time depends on several factors, such as the TTL (Time to Live) value set for the DNS records and the DNS caching policies of various internet service providers (ISPs).

Yes, domain privacy is available for most domain registrations. It is often referred to as WHOIS protection or domain privacy protection. When you enable domain privacy, your personal contact information (like your name, address, email, and phone number) is hidden from the public WHOIS database. Instead, generic contact information from the domain registrar is shown.

Other Product & Services
Get help with product & services

We currently support the registration of .ly domains exclusively. Our focus is on providing specialized services tailored to this top-level domain.

Yes, we are planning to expand our product offerings. In the near future, we may include additional services such as SSL protection to enhance the security of your domains and websites. Stay tuned for updates as we continue to enhance our service portfolio to better meet your needs.
Question?

You still have a question?

If you can't find question in our FAQ, you can contact us using live chat or Create Support Ticket here. We'll answer you shortly!